At Psymoat, we strive to provide the best services and educational resources for our users. If you are not completely satisfied with your purchase, we offer a refund and cancellation policy subject to the terms outlined below. Please read this policy carefully before making any purchases.
1. Eligibility for Refunds
- Service/Product Not Provided: If you have paid for a service or product that was not delivered or made available as promised, you may be eligible for a full refund. This will be considered on a case-by-case basis by our team.
- Technical Issues: If you encounter significant technical difficulties from our end that prevent you from accessing or using the services, you may request a refund, subject to verification.
Refunds are not available in the following situations:
- Change of Mind: If you simply change your mind about the purchase, refunds will not be provided.
- Partial Use of Services: If you have accessed or used part of the services, we may not offer a full refund unless specified otherwise in a particular offer or promotion.
- Failure to Meet Personal Expectations: We cannot offer refunds based on personal preferences or expectations, as services provided are educational in nature.
2. Refund Process
- To request a refund, you must:
- Contact our support team at support@cogverge.in within 1 week from the date of purchase.
- Provide relevant details of your purchase (such as order ID, proof of payment, and reason for refund request).
- If your refund request is eligible, our team will review your case and notify you of the outcome within 5-7 working days.
- Refunds, if approved, will be processed using the same payment method you used for the original transaction. Please allow the requested time period for the refund to be reflected in your account.
3. Cancellation of Services
If you wish to cancel a subscription or service, you may do so by following the instructions provided on the website or by contacting our support team at support@cogverge.in.
- Subscription-based Services: If you cancel a subscription before the next billing cycle, you will not be charged for the next cycle, but any payments already made are non-refundable.
- One-time Purchases: For one-time purchases, cancellation is possible only if the service or product has not been accessed or used, and the request is made within the allowed refund window.
4. Non-Refundable Items/Services
- Digital products that have been downloaded or accessed.
- Services that have been fully rendered, including completed exam coaching, study sessions, and other educational activities.
- Custom or personalized services and materials.
5. Changes to This Policy
Psymoat reserves the right to amend or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our services, you agree to be bound by the updated policy.